FAQ


goname.com The Identity Solution

FAQ

Is it safe?
Yes, your credit card information is safe. To protect your personal information, we have taken security measures that are consistent with international information practices. These measures include technical and procedural steps to protect your data from misuse, unauthorized access or disclosure, loss, alteration, or destruction. Credit card information is transmitted using 256 bit SSL encryption for processing by the credit card authority. Please note that upon successful capture for your transaction, no personal data is retained.

Is this a onetime transaction?
Yes, this is a onetime payment. After we receive your payment, you are given exclusive rights to own and manage your domain. You will need to renew it before the expiration date at regular registration costs. For more information about the ICANN rules and regulations regarding the life cycle of a domain and expected procedures, please see here http://www.icann.org/en/resources/registrars/gtld-lifecycle

How do I manage my domain?
Immediately after purchasing you will receive a receipt of purchase. This will come to the email address used on the order form. You will promptly receive a notice from our delivery team with information about when to expect your log in and password to manage the domain. Delivery time may vary depending on the registrar in which your domain is registered. Please note: all communication regarding management of the domain will be sent to the email address supplied.

Can I transfer my domain to a different registrar?
As a proprietary owner you are welcome to transfer the domain as soon as it sixty days old.

What are the terms of service for this transaction?
You can find our terms of service by clicking here

What is a domain name
Domain name serve as humanly memorable name for an Internet Protocol (IP) resource.

Do I need a domain name to have a website
Yes, the domain name is the intellectual property on which your website sits.

I don't have a website yet, why should I register a domain now
You need to have a domain name to develop into a website.

How can I find out if the domain name I want is still available
If the domain is available we are happy to assist you in securing ownership of the domain.

My domain is already taken! What should I do
Please contact us, we are happy to act as a broker for you to gain ownership of the domain.

What type of domains do you sell
We sell only gTLD domains.

I found a domain that has already expired - when can I register it
We are happy to help you register it with our partners at www.epik.com

How much does it cost to register a domain name
The cost of registration varies depending on which registrar you choose to register your domain.

Can I pay by means other than a credit card
In addition to all major credit cards we also accept paypal and check.

How long before I have access to my domain name
Under normal circumstances you will have access to your domain within 24hrs. However, there are some domains that require special handling and due to restrictions with its registrar will take longer to deliver. If your domain will take longer than 24 hours to deliver you will receive an email notification so that you know exactly when to expect your domain.

What do I get with my domain name purchase
You receive full rights and responsibilities to the domain.

I bought a domain from you but it expired. How did this happen
The purchase of a domain and domain registration are two different transactions. With the purchase of a domain you are endowed all the rights and responsibilities pertaining to that domain. Per ICANN, it is the domain owners responsibility to keep the domain registered or risk loosing ownership of the domain. If you purchased a domain and did not maintain registration the domain would complete the life cycle of a domain, per ICANN, and have expired.

How can I be sure the domain name I purchased has been registered to me
You will want to update the WhoIs information on your domain to reflect your ownership.

I received a completion message. Why does my domain name still appear to be available
Please allow 24-48 hrs. for standard delivery.

How can I cancel my domain purchase
We allow full refunds on all domains* within 30days of purchase. *Premium domains are excluded from this provision and are binding as final sale.

How long is my domain name valid
Your domain name is valid for as long as you maintain current registration on the domain.

Now that I have my Domain name, what can I do with it
You can develop a site, redirect the domain to an existing site, park your domain for traffic or hold it as part of your personal domain portfolio.

Can I sell my domain name that I purchased
Yes.

I am no longer using my domain name. Can I cancel and request a refund
We accept refunds for all domains* within 30days of purchase. After that time, we will not process your refund request.

How and when will I be notified about renewing my domain name
You will receive notifications about renewing your domains to the WhoIs contact information on your domain. It is extremely important that you maintain accurate contact information on your domain so that you do not miss any important notifications with your domain.

My domain name has already expired. Is there any way that I can renew it
If your domain has already expired there is a small grace period in which you can renew your domain for an additional fee. If your domain has passed this grace period, please contact us so that we can help you recover your domain once it is made available to the public.

What happens if I don't renew my domain name by the expiration date
If you do not renew your domain prior to expiration you risk losing rights to your domain.

What is the redemption period
Redemption period is the time between when your domain expires and when it comes available to the general public. During this time, it is possible to recover your domain from the RAR for an additional fee.

How long does it take to transfer a domain name
Domains are usually transferred within 24 hrs. from purchase. Please note that some domains are subject to additional restrictions per their RAR and may take longer. If your domain is subject to this additional requirement, you will receive an email letting you know when to expect access to your domain.

How do I transfer my Domain name to another provider
You can request a transfer to another provider per the terms of their operation. Please note that the domain must be not less than 60 days aged in order to process the request.

I requested the transfer 4 days ago. Why has my Domain name still not transferred
Some domains are subject to additional restriction per their RAR. If you domain is one that requires extra care you should have received an email detailing when you could expect full access to your domain.

Why can't I transfer my NEW Domain name to another Registrar
ICANN regulation dictates that all domains must remain on their RAR of origin until it has aged 60days.