In this document, GoName, Inc is referred to as “GoName”.
If you become the winner of the auction, you will be required to make payment, either by any major credit card, debit card, bank transfer, paypal or paper check option. All payments charged and collected by GoName, Inc for premium domains (Domains sold for $400 and up) are Non-refundable, because all premium sales are final. All policies are subject to change without notice. Changes will be posted on our website for immediate updates. If you fail to pay for your domain within three business days your account will be turned over to our collections department for payment and your domain will be sold to the next highest bidder.
Refund requests may be submitted by email to firstname.lastname@example.org, by phone to the number listed on the website, or by physical mail. Where possible, refunds will be made by a credit issued to the same financial institution on whose account the payment was made, or by a company check sent by US Postal Service mail, in the case of payments by check. In cases where those methods are impossible or unsatisfactory, refunds will be made by the most expeditious means, as determined by the facts of each incident. GoName.com, Inc. does not and cannot accept responsibility for the method or time of processing by financial institutions after refunds are granted. In all cases of refund, the domain will be removed from the customer's domain management account and returned to ownership by GoName, Inc.
Premium Domain Name Purchase Refund Policy
Certain Domain Names offered by GoName are defined as Premium Domain Names. Premium Domain Names are defined as domains sold for $400+ USD and are sold on a no-return basis.
GoName.com does not provide refunds for any product or service purchased from third parties. GoName.com may from time to time advertise and promote various third party products and services, including but not limited to web hosting, merchant accounts, SSL certificates, and similar products. Refunds for these services are handled by the third party provider from whom they were purchased.
Inventory Deficit Refund Policy
On rare occasions, GoName’s system may misidentify domains as being in inventory when they are not. Also, GoName may offer for sale domains which GoName is in an auction to acquire, in the expectation that GoName will successfully acquire them. In the rare case that a customer buys a domain that is later determined not to be in GoName’s inventory, GoName reserves the right to either refund the customer’s money or to acquire the domain on the customer’s behalf, at GoName’s sole discretion.
In cases where GoName is unable to supply a domain that a customer has intended to purchase, the customer agrees that the customer’s sole and complete remedy shall be a refund of fees paid. The customer agrees that the customer shall not rely on the potential availability of any Offering, including, but not limited to, the purchase of a domain name, for any purpose, unless and until such name is actually registered to the customer.
Error Refund Policy
GoName.com makes every attempt to carry out its work flawlessly, including both human and machine processes. Such attempts notwithstanding, it cannot be ruled out that errors may occur on occasion, despite all efforts to avoid them. In the case of errors by Us, You agree that Your sole remedy shall be a full refund of fees actually paid by you to GoName for the specific, individual transaction during the execution or processing of which such an error occurred. You agree to forever forebear from any and all attempts to recover any money, property, or intangible rights or value from Us as a result of any errors we may make, other than the full refund of fees actually paid by you to GoName for the specific, individual transaction during the execution or processing of which such an error occurred.
Inquiries to GoName shall be made either by email, sent by first class mail to the physical address provided on the GoName.com Web site, or sent by first class mail to GoName's address at:
3200 West End Ave., Ste 500
Nashville, TN 37203
Copyright © 2014 GoName, Inc. All Rights Reserved.